Data deletion request
You can ask us to close your DukaanMatic account and delete eligible personal and business data associated with it.
Last updated: 26 October 2026How to request deletion
Email [email protected] from the verified account email with the subject “Data deletion request”. Include your business name, registered phone number and GSTIN, if applicable, so we can verify ownership.
Verification and timeline
We will verify the request before taking action and normally respond within 7 working days. Eligible data is scheduled for deletion within 30 days after verification unless a longer period is legally required.
What will be deleted
Account profile information, eligible cloud-hosted business data, device associations and optional communications preferences will be removed or anonymised where deletion is technically and legally permitted.
What may be retained
Invoices, payment records, audit logs, fraud-prevention records or backups may be retained for statutory, security or dispute-resolution requirements and then deleted according to the applicable retention schedule.
Local devices and downloaded copies
A hosted account deletion request does not remotely erase local databases, browser storage, downloaded backups or copies you shared with customers, suppliers or other recipients. Your business must securely remove those copies where appropriate, while keeping records required by applicable law. Save any required exports before requesting deletion; closure does not automatically migrate cloud records to Local.