Installation & updates
Download availability, installation, first launch and version updates.
Helpful to includeDevice type and operating-system versionSupport
Practical help when your business needs it.
Learning Center and Community are free. Human assistance requires the optional ₹499 + GST/year support add-on. Manage tickets inside your ERP.
HELP FROM PEOPLE WHO UNDERSTAND BUSINESSPractical support when you need it
HELP BY TOPIC
Find the right path for your question
Choose a topic to prepare the most useful details before contacting support.
Business setup
Business profile, GST details, invoice settings and opening balances.
Helpful to includeBusiness name and setup stepBilling & GST
Invoices, returns, tax rates, numbering and GST-ready records.
Helpful to includeInvoice number and transaction dateInventory
Items, opening stock, batches, purchases, valuation and stock movement.
Helpful to includeItem name, unit and affected quantityPurchasing & suppliers
Supplier orders, goods receipts, purchase bills, payments and purchase returns.
Helpful to includeSupplier name and document referenceAccounting & reports
Ledgers, receivables, payables, cash flow and operational reports.
Helpful to includeReport name and reporting periodCustomers & WhatsApp
Invoice sharing, payment reminders, message templates, delivery logs and customer history.
Helpful to includeCustomer reference and message timeAccount & security
Account access, permissions, devices, recovery and suspicious activity.
Helpful to includeVerified contact details—never a passwordPREPARE A FASTER DIAGNOSIS
Four details help us understand the issue sooner
Share only the context needed to reproduce the workflow. Keep credentials, OTPs and unrestricted exports private.
- 01Record referenceInvoice, order, payment or report name—without unnecessary personal data.
- 02Workspace contextBusiness, branch and the staff role that experienced the problem.
- 03EnvironmentDukaanMatic version, operating system and online or offline status.
- 04Safe evidenceThe exact message shown and a cropped screenshot when it is safe to share.
CONTACT SUPPORT
Tell us what happened
Clear context helps the support team understand the issue and suggest the right next step faster.
- 1Describe the goalWhat were you trying to complete?
- 2Explain the resultWhat happened instead?
- 3Add useful contextInclude safe screenshots or reference numbers.
Protect sensitive informationNever send passwords, OTPs, complete payment-card details or unrestricted business exports.
WHAT HAPPENS NEXT
A clear path from request to resolution
Response timing depends on issue complexity and business impact. Urgent operational issues are prioritised for review.
- 1Request receivedWe review the topic and context.
- 2TriageWe identify impact and next checks.
- 3Guidance or investigationYou receive steps or a request for safe details.
- 4ResolutionWe confirm the outcome and recommended follow-up.
COMMON QUESTIONS
Before contacting support
What information should I include?
Include your operating system, the workflow you were using, a safe reference number, the expected result and what happened instead.
Can support help migrate existing business data?
Support can help you prepare customers, items, opening stock and ledger balances for an assisted migration discussion.
Can support help with supplier, stock or WhatsApp workflows?
Yes. Include the affected supplier, item, document or message reference and explain the expected result. Avoid sharing complete customer exports or unrelated personal information.
How should I report an urgent billing problem?
Use the phone number above and email the safe transaction reference. Do not send passwords, OTPs or complete sensitive exports.
Where do I report a security concern?
Send security reports to [email protected] with clear reproduction details and the minimum sensitive information necessary.
SETTING UP DUKAANMATIC?
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