Refund & cancellation policy
This policy explains how subscription cancellations, refund requests and payment corrections are handled for DukaanMatic services.
Last updated: 24 October 2026Cancelling a subscription
You may cancel a future subscription renewal from the available ERP or account controls, or by contacting support. Cancellation stops the next renewal and does not normally end access already paid for during the current billing period.
Refund eligibility
Refunds may be considered for duplicate charges, an amount collected after a confirmed cancellation, failure to activate a paid service, or another situation where a refund is required by applicable law. Change-of-mind requests after successful activation and use are generally not refundable.
How to request a refund
Email [email protected] from the verified account email. Include the business name, payment reference, charge date, amount and a concise reason. Never send passwords, OTPs or complete card or bank credentials.
Review and processing
We will acknowledge the request and verify the payment and service status. If approved, the refund is returned to the original payment method. Bank or payment-provider processing time may apply after DukaanMatic issues the refund.
Renewals, add-ons and messaging credits
Subscription renewals, add-ons and prepaid communication credits are reviewed according to their activation, consumption and payment status. Used credits and services already delivered are normally excluded from a refund unless required by law.
Your statutory rights
Nothing in this policy limits rights or remedies available under applicable Indian consumer law. Where this policy and mandatory law differ, the mandatory legal requirement applies.